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GFI's Accessibility Policy

Statement of Commitment

Global Food and Ingredients Inc. (“GFI”) is committed to improving accessibility and treating people with disabilities in a way that is consistent with the core principles of independence, dignity, integration and equality of opportunity.  We will do so by removing and preventing barriers to accessibility. 


Information and Communications

GFI employees will communicate with people with disabilities in ways that take into account their disability.  We will work with the person with a disability to determine what method of communication works best for them. 


GFI will provide information upon request about our organization and its services, including publicly available emergency information, in accessible formats or with communication supports.


If an obligated organization determines that information or communications are unconvertible, GFI will provide the person requesting the information or communication with an explanation as to why the information are unconvertible and a summary of the unconvertible information or communications.


Assistive Devices

People with disabilities may use their personal assistive devices when accessing our services and/or visiting our premises.  

Service Animals and Support People

Customers or visitors who are accompanied by a service animal may enter and keep their service animal with them in common areas of our premises, unless the animal is otherwise excluded by law from our premises.

Support people are welcome to accompany any customers or visitors who enter our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers or visitors with disabilities, GFI will notify employees, visitors and customers promptly.  This notice will include information about the reason for the disruption and its anticipated length of time.  This notice will be posted on the premises and on the website. 



GFI provides training to employees and volunteers, all persons who participate in developing the organizations policies and all other persons who provide goods, services, or facilities on behalf of the organization. In addition, every person referred above shall be trained as soon as practicable.


  • GFI’s policies and procedures relating to accessibility requirements and the requirements of the accessible customer service standard

  • How to interact and communicate with people with various types of disabilities

  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person

  • What to do if a person with a disability is having difficulty in accessing GFI’s services 


We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.


We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.


GFI will accommodate potential hires and employees with disabilities.  Accommodation will be provided during the recruitment and assessment processes and during employment as requested.


If needed, we will provide customized workplace emergency information to any employee who has a disability.

Feedback, Requests, Complaints or Questions

GFI welcomes any feedback, requests, complaints or questions regarding accessibility.  Please direct any feedback, requests or questions to Human Resources.  We can be reached by:



All feedback, requests, complaints or questions will be reviewed by Human Resources.  GFI will provide a response within five (5) business days.  GFI will make sure that our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports upon request. This will occur in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.


Changes to Existing Policies

GFI’s policies will respect and promote the dignity and independence of people with disabilities.  No modifications will be made to any of our policies without considering the potential impact on people with disabilities. 


Compliance with Standards and Review of Reports

Section 14 of the Accessibility of Ontarians with Disabilities Act (AODA) outlines the requirement for organizations to file an Accessibility Compliance Report with the director annually, or at the times as the director may specify. GFI will comply and file an accessibility compliance report every 3 years. In addition, GFI will make this report available upon request. GFI wants to promote transparency and accountability with respect to accessibility compliance.

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